Record the commercial rule before the trip
The project file should identify which costs can be recharged, any daily or total cap, required approvals and the billing evidence the customer expects. Record whether a charge is included in the fee or additional to it. Those terms can vary between engagements for the same customer.
The traveller should capture the business purpose, dates, project reference, receipt and payment method. A clear note made during the trip is easier to use than an explanation reconstructed several months later. Sensitive personal information should be handled through the agreed record system.
Illustrative example: an approval cap changes the collection queue
A Calgary energy consultant has approval for up to $6,000 of trip costs. Supported actual costs are $6,700. The contract requires written approval for the excess. The expense record shows the full supported cost, while the recharge schedule distinguishes the approved $6,000 from $700 awaiting a customer decision.
If the customer later approves $400 of the excess, the recharge amount becomes $6,400 and the remaining $300 is identified as unrecovered under the agreed terms. The project report can explain the commercial shortfall without deleting a legitimate expense or inventing a receivable for an unapproved amount.
Reconcile company-paid and reimbursed expenses
Compare employee and contractor claims with company-card activity before payment. A hotel can be reserved by one person and settled by another; a receipt attached to an invoice does not prove the supplier paid it. Refunds, travel credits and cancelled reservations should be linked to the original trip.
Maintain a recharge queue with amount, customer approval, invoice reference and settlement status. Once billed, match the payment to the customer invoice rather than removing the travel item from every supporting schedule. That preserves the connection between cost, recovery and cash.
Leave tax treatment visible for review
Commercial reimbursement terms do not automatically establish GST treatment or the deductibility of a travel cost. The nature of the arrangement, invoices and business purpose matter. Flag questions for the accountant and avoid applying a single assumed treatment to every allowance, reimbursement or recharge.
At month end, review the oldest unbilled and unpaid travel items with the project manager. A useful report makes it clear whether the next step is finding a receipt, obtaining client approval, issuing an invoice or collecting an existing balance.
Put this into practice
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